Legal

Privacy Policy

Last updated: January 2025

Introduction: Our Commitment & Your Role

At LogNorth ("we", "us", or "our"), privacy is fundamental. This policy explains how we handle data related to our website (lognorth.com) and the services we provide to you, our customer ("Customer", "you").

Crucially, LogNorth is self-hosted software. You install and run it on your own servers. This means:

  • You control the data collected from your application's requests using the software.
  • We do not collect, access, or process your application data. That data resides entirely on your infrastructure.
  • This policy primarily covers the data we collect directly from you (our Customer) and visitors to our website (lognorth.com).

Data We Collect

We collect the following types of information directly:

  • Account Information: When you purchase a license, we collect information like your name and email address.
  • Payment Information: Payments are processed by our payment provider. We do not store your full credit card details.
  • Communications: If you contact us for support, we collect the information you provide in your messages.
  • License Verification Data: Minimal technical data necessary to verify your license status.

Data Collected by the Software

When you install and run LogNorth on your servers, it captures request-level data from your application including:

  • Request paths and parameters
  • User identifiers (as configured by you)
  • Error messages and stack traces
  • Custom context data you add
  • Timing information

This data stays on your servers. We never access it.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service (including software updates).
  • Process payments and manage your license.
  • Communicate with you, including responding to support requests.
  • Prevent fraud and enforce our Terms of Service.
  • Comply with legal obligations.

Data Sharing and Disclosure

We do not sell your personal information. We may share information in limited circumstances:

  • Service Providers: Trusted third-party vendors (e.g., payment processing).
  • Legal Requirements: If required by law, subpoena, or other legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When we have your explicit consent.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of your personal data.
  • Objection/Restriction: Object to or request restriction of certain processing.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: hello at lognorth dot dev